Terms & Conditions
Version 2022: valid from January, 2022.
These terms and conditions apply to all agreements entered between Kosmos Technology A/S and customer (the customer to whom we agree to supply goods).
”Goods” meaning any equipment or service supplied by Kosmos Technology A/S.
Kosmos Technology A / S, Lufthavnsvej 3, 9400 Nørresundby
VAT Number: DK32942865
Phone number: +45 7734 3181
Opening hours: Monday to Thursday 8:00 – 16:30 and Friday 8:00 – 16:00
You can only buy items from Kosmos Technology by contacting us directly by phone or e-mail. When ordering, you always have access to read and accept these terms. You are encouraged to read the terms and conditions and delivery thoroughly and to familiarize yourself with the obligations and rights that the terms imply.
1) Required Information:
When placing an order, you must provide the following information to Kosmos Technology A/S:
Company name, Company address, VAT number, Phone number, Contact name, Delivery- and billing address and the e-mail address (used only to send the invoice online). The information is only used in relation to orders submitted to Kosmos Technology A/S. If interested, please read our GDPR policy https://kosmostec.com/gdpr/.
These terms and conditions confirm the agreement between you and Kosmos Technology A/S for goods described in the order. All orders must be accepted by Kosmos Technology A/S to be binding. You must accept these terms and conditions before you can complete your order when buying from Kosmos Technology A/S.
2a) Dual use commodities
Kosmos Technology A/S refers to the list of EU regulations “EU 2022/238 and 2021/821”.
This Regulation establishes a Union regime for the control of exports, brokering, technical assistance, transit, and transfer of dual-use items.
For the purposes of this Regulation, the following definitions apply:
“‘dual-use items’ means items, including software and technology, which can be used for both civil and military purposes, and includes items which can be used for the design, development, production or use of nuclear, chemical or biological weapons or their means of delivery, including all items which can be used for both non-explosive uses and assisting in any way in the manufacture of nuclear weapons or other nuclear explosive devices”.
If you are purchasing on behalf of others, you are responsible for that the purchaser will not use or provide products, services, or technical data for nuclear, missile, or chemical biological weaponry end uses.
3) Price and Payment:
Price for any item required can be informed by contacting Kosmos Technology A/S by phone or e-mail. Upon final acceptance of an order, you can see the total price including VAT, taxes and any shipping costs on order confirmation. Unless specifically agreed prices do not include delivery and any delivery charges incurred by Kosmos Technology A/S will be passed on to the customer. Invoice must be paid in accordance with the payment terms stated on the invoice. If payment conditions are not disclosed before purchase, payment will be due upon delivery. Payment must be completed without charge, counterclaim or retention of any kind. All payments must be made in the same currency as stated on the order/invoice.
Delivery is made to addresses worldwide. After placing order you will receive an order confirmation stating time of delivery. When order is shipped you will receive an e-mail with the package’s tracking number. If delivery is delayed, Kosmos Technology A/S will inform you as soon as possible. Delay does not apply as excuse for cancellation.
All goods are properly packed to ensure that all products are protected during transport.
Kosmos Technology A/S reserves the right to part deliver, unless otherwise agreed upon in writing. You must inform Kosmos Technology of incorrect, missing, mistaken and/or defective items immediately after receipt and no later than 7 days after receipt. After the expiration of the 7-day deadline Kosmos Technology A/S cannot be held liable for claims related to incorrect delivery.
The risk of goods is according to EXW and shipping costs is to be paid by the receiver, unless otherwise noted in the invoice.
6a) Cancellation Policy – Stock items:
This rule includes goods physically in stock at Kosmos Technology or as part of the company’s portfolio. Orders for these goods can as a rule be cancelled before shipped from the company’s warehouse. Orders that have been shipped and / or have left our warehouse cannot be cancelled, unless agreed specifically with Kosmos Technology A/S.
6b) Cancellation Policy – Items Purchased to Order:
This rule includes items specially purchased for a specific order. Orders of items specially purchased for the specific order cannot be cancelled after purchase, unless specifically agreed upon with Kosmos Technology A/S.
7) Return procedure:
If you wish to return goods to Kosmos Technology, you must notify Kosmos Technology A/S in writing and ensure that Kosmos Technology A/S has received the request for return and a reason for the return. Return of goods must be accepted by Kosmos Technology A/S in accordance with item 6a and 6b. The RMA form is available https://kosmostec.com/rma/. Goods will only be accepted by Kosmos Technology if returned in the condition in which they were delivered and properly wrapped. New items that are sealed are only accepted by Kosmos Technology A/S if the seal is not broken.
8) Notification of defects:
You are required to check the products immediately upon receipt. If there are defects that can be registered upon receipt, you are required to notify immediately and within 7 days of receipt – to firstname.lastname@example.org. In case of defects that can only be registered later and/or when the goods are taken into service, the notice must be made in writing as soon as possible or at the latest within the warranty period.
After this period you can only report errors, which could not be determined by such a first-hand survey. Notice of deficiencies must be made in writing without undue delay after the deficiencies have been identified. By transferring the risk of the products to you, Kosmos Technology A/S has no responsibility for any defects. For this reason the customer is not entitled to cancel the order, claim compensation or maintain any other claim for defects. Kosmos Technology A/S disclaims liability for any indirect loss due to consequential damages, loss of time, loss of profits or the like which the defects may have caused you.
9) Force Majeure:
If an extraordinary situation occurs beyond the control of Kosmos Technology A/S and which, according to the Purchasing Act may be regarded as force majeure, the obligations of Kosmos Technology A/S will be suspended during the time the extraordinary situation lasts. In such an exceptional situation you may terminate your order not yet fulfilled with Kosmos Technology A/S if the situation lasts or is expected to last longer than 60 days. In that case, your notice of termination is 14 days. Kosmos Technology A/S cannot be held liable for barriers beyond our control, such as production disturbances, lightning strikes, prolonged power cuts, strikes, war or other unforeseen events.
The order shall be deemed to have been concluded in Denmark and shall in any case be governed by Danish law and all conflicts, differences and questions that occur between you and Kosmos Technology A/S at any time regarding the construction, validity and execution of the order or about matters arising from the order or in any connection thereto shall be settled by the Danish courts.
By receiving this document, you confirm that you have read, understood and accept the Terms & Conditions of Kosmos Technology A/S.
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